Privacy Policy
This Privacy Policy explains how CanPlay Casino (“we”, “our”, “us”) collects, uses, stores, and protects personal information of users (“you”, “players”) when accessing and using the CanPlay Casino platform.
By using CanPlay Casino services, you agree to the practices described in this Privacy Policy.
Information We Collect
CanPlay Casino may collect and process the following categories of information:
- Personal details such as name, email address, date of birth, and contact information
- Account data including username, preferences, and profile settings
- Payment and transaction information related to deposits and withdrawals
- Technical information such as IP address, browser type, device data, and location
- Gameplay activity, betting history, and transaction records
How We Use Your Information
Collected information may be used for the following purposes:
- Creating and managing player accounts
- Processing deposits, withdrawals, and bonus credits
- Providing customer support and account assistance
- Verifying identity and complying with KYC and AML requirements
- Preventing fraud, abuse, and unauthorised activity
- Improving website functionality and user experience
- Meeting legal and regulatory obligations
Cookies and Tracking Technologies
CanPlay Casino uses cookies and similar technologies to enhance site performance, analyse traffic, and store user preferences.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features.
Sharing of Personal Information
CanPlay Casino may share personal information only with trusted third parties, including:
- Payment processors and financial institutions
- Identity verification and fraud prevention services
- Regulatory authorities where required by law
- Technical, hosting, and analytics service providers
We do not sell or rent personal data to third parties.
Data Security
CanPlay Casino applies appropriate technical and organisational security measures to protect personal data against unauthorised access, misuse, loss, or disclosure. While we take data protection seriously, no online system can guarantee absolute security.
Players are responsible for keeping their login credentials confidential.
Data Retention
Personal information is retained only for as long as necessary to comply with legal, regulatory, and operational requirements. When data is no longer required, it is securely deleted or anonymised.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction or updating of inaccurate data
- Request deletion of personal data, where legally permitted
- Withdraw consent for marketing communications
- Request data portability
Requests can be submitted through CanPlay Casino customer support.
Age Restrictions
CanPlay Casino strictly prohibits underage gambling. Only individuals aged 19 or over, or the legal gambling age in their jurisdiction, may use the platform.
Age and identity verification procedures may be conducted at any time.
Changes to This Privacy Policy
CanPlay Casino reserves the right to update this Privacy Policy periodically. Any changes will be published on this page. Continued use of the website constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions regarding this Privacy Policy or how your data is handled, please contact CanPlay Casino customer support via the official website.